Terms & Conditions
Ridecore Travel Ltd · Company No. 16758874 · Last updated November 2026
1. Company Information
These Terms & Conditions apply to all bookings made with Ridecore Travel Ltd, a company registered in England and Wales (Company No. 16758874), operating under Leeds City Council Private Hire Vehicle Licence No. 25232. Registered address: 114 Cottingley Approach, Leeds, LS11 0HH. Contact: booking@ridecoretravel.co.uk · 07356 206830.
2. Bookings
Bookings can be made in advance through our online booking form, or by phone, WhatsApp or email. Online bookings need at least 12 hours of notice. Card bookings are confirmed instantly once payment is received. Bank transfer and cash bookings stay pending until Ridecore Travel accepts them, and are confirmed once you receive confirmation from us. We reserve the right to refuse or decline any booking at our discretion.
3. Pricing
All fares are fixed and confirmed at the time of booking. The price you are quoted is the price you pay, and no VAT is added. There are no surge charges or hidden fees. Where a journey goes into central London, the London Congestion Charge of £18 per day is added, and is shown before you pay. You can add an optional tip for the driver at checkout. Prices shown on the website include any airport fee, which is also shown as a separate line in your booking quote before you pay. Prices are based on the pickup and destination locations and will be confirmed before your booking is accepted.
4. Payment
The full fare is payable — we do not take deposits. You can pay in full by card when you book, in full by bank transfer at the time of booking, or in cash to the driver on the day of travel. Card payments are taken securely through Stripe and the booking is confirmed once payment is received. Bank transfer and cash bookings stay pending until we accept them, and bank transfer bookings are confirmed once the payment has reached our account.
5. Cancellations & Amendments
Cancellations made more than 24 hours before the scheduled pickup time will receive a full refund. Refunds for card payments are made to the same card through Stripe, and you will receive an email when the refund has been sent. Your bank usually shows it within 5 to 10 working days. Cancellations made within 24 hours of the scheduled pickup time may be subject to a cancellation fee of up to 50% of the fare. No-shows (where the passenger is not present at the agreed pickup location and time) will be charged the full fare, and no refund will be given. Any amendments to your booking are subject to availability and should be requested as early as possible.
6. Waiting Time
For airport arrivals, we monitor all flights in real time and adjust your pickup time if your flight is delayed. There is currently no charge for waiting time or for flight delays.
7. Passenger Conduct
Passengers must behave in a safe and respectful manner throughout the journey. Drivers reserve the right to refuse travel or terminate the journey if a passenger behaves in a threatening, abusive, violent, or unsafe manner. No refund will be given in these circumstances. Smoking, vaping, and the consumption of alcohol are strictly prohibited in our vehicles.
8. Luggage
Passengers must ensure that the amount of luggage booked is suitable for the vehicle requested. Please inform us in advance if you are travelling with oversized luggage, bicycles, golf clubs, wheelchairs, pushchairs, or any other large items. Ridecore Travel reserves the right to refuse luggage that cannot be transported safely. We are not responsible for loss or damage to luggage unless caused by our negligence.
9. Delays & Circumstances Beyond Our Control
Ridecore Travel will make every reasonable effort to arrive on time. However, we cannot accept liability for delays caused by traffic, road closures, accidents, severe weather, vehicle breakdowns, or any other circumstances beyond our reasonable control. If a delay occurs, we will keep you informed as soon as reasonably possible.
10. Liability
Ridecore Travel is fully insured for private hire journeys. Our liability is limited to the value of the booked journey. We are not liable for indirect or consequential losses, including missed flights, missed connections, missed appointments, or business losses, except where such loss results directly from our negligence. Nothing in these Terms excludes or limits any liability that cannot legally be excluded under the laws of England and Wales.
11. Complaints
Any complaints should be submitted in writing within 7 days of your journey by emailing booking@ridecoretravel.co.uk. We will acknowledge your complaint within 2 working days and aim to resolve it within 14 working days.
12. Privacy
Personal information collected during the booking process, including your name, email address, telephone number, and journey details, will only be used to provide and manage your booking. Your information will never be sold or shared with third parties except where required by law or where necessary to complete your booking.
13. Governing Law
These Terms & Conditions are governed by the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Changes to These Terms
Ridecore Travel reserves the right to amend these Terms & Conditions at any time. The version in force at the time your booking is confirmed will apply to your journey.
15. Business & Travel Agent Bookings
This section applies only to bookings made by travel agents, tour operators, businesses, corporate clients, booking partners, or any third party booking on behalf of passengers. All quotations issued by Ridecore Travel for business and travel agent bookings are valid for 24 hours unless otherwise stated. Full payment must be received within 24 hours of accepting the quotation. If payment is not received within this period, the quotation will automatically expire, and Ridecore Travel reserves the right to release vehicle and driver availability. Once a booking has been confirmed by the business, travel agent, corporate client, or third party, the booking is considered final. Payments made for business and travel agent bookings are non-refundable if the passenger changes their plans, no longer requires the service, or the booking is cancelled after confirmation, except where required by law or agreed in writing by Ridecore Travel. Ridecore Travel reserves vehicles and drivers specifically for confirmed business and travel agent bookings. Cancellations, amendments, reductions in booked journeys, or no-shows will not qualify for refunds, credits, or transfers to another booking unless agreed in writing by Ridecore Travel. Ridecore Travel reserves the right to refuse future bookings from any business, travel agent, or booking partner with a history of repeated cancellations, non-payment, disputes, or failure to comply with these Terms & Conditions. By confirming a booking, the client acknowledges that they have read, understood, and accepted these terms in full.
Questions about these terms? Contact us at booking@ridecoretravel.co.uk or call 07356 206830.
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